Refund and Returns Policy

At SVAAJ, customer satisfaction is our priority. Our return policy is simple, transparent, and hassle-free.

Easy Returns – No Questions Asked

If you receive your parcel and face any issue related to shipping damage, we will refund or replace your order without unnecessary questions.

Important Condition

To qualify for a refund or replacement:

• The product must not be used or opened
• The issue must be related to damage during shipping
• You must record a clear video while opening the parcel
  (from sealed package to product visibility)

This video helps us quickly verify the issue and process your claim smoothly.

What Is Eligible for Return or Refund

• Broken or leaked bottle due to shipping
• Damaged packaging caused during delivery
• Incorrect item received (in rare cases)

What Is Not Eligible

• Used or tested products
• Claims without an opening video
• Damage caused after opening or personal handling

How to Request a Refund or Replacement

1. Record an unboxing video clearly showing the issue
2. Contact our support team within 24 hours of delivery
3. Share the video and order details with us
4. Once verified, we will process your refund or replacement promptly

Refund Processing

• Approved refunds are processed within 5–7 working days
• Refunds are issued via the original payment method or as agreed